Cancellation Policy

Changes are free when we hear from you a minimum of three (3) business hours before the arrival window opens. For a 1:00–5:00 PM window, that means by 10:00 AM the same day.

Same-day appointments, once confirmed, cannot be canceled.

• Call any day between 7 am and 11 pm
• Speak with a live agent and keep the cancellation code you receive
• Voicemails, texts and emails are not accepted as cancellations

A $125 reduced service call fee is charged when a visit is canceled late or without a code, when no adult 18 or older is home at arrival, or when the technician can’t get to the appliance. The fee is due within one day of the missed appointment.

A reschedule counts as a change, so the same three-business-hour notice applies. Give that notice and the new time costs nothing.